Job Description
Join our award-winning customer support team in Charlotte, NC! We're urgently hiring talented Chat Support Specialists to deliver exceptional digital experiences to global clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth within a tech-forward environment.
Our ideal candidates thrive in fast-paced digital communication settings, possess exceptional problem-solving skills, and are passionate about creating positive customer interactions. This position includes mandatory on-site training at our Charlotte headquarters.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex problems
- Meet/exceed performance metrics for response time and resolution rate
- Continuously update product knowledge through company training modules
- Identify opportunities to improve customer experience workflows
- Participate in weekend/holiday rotational support as needed
Qualifications
- Minimum 1 year experience in customer service or digital support
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Strong written communication with neutral/positive tone
- Ability to multitask 5-7 simultaneous chat conversations
- High school diploma or equivalent; college degree preferred
- Must be available for on-site training in Charlotte, NC