Job Description
Join our elite customer support team at Apex Customer Solutions! We're urgently hiring Chat Support Specialists for our Denver, PA facility. This high-impact role combines empathy with efficiency to resolve customer inquiries through real-time chat channels. Enjoy a collaborative environment, comprehensive training, and career growth opportunities in a rapidly expanding industry.
Responsibilities
- Deliver exceptional customer service via live chat, email, and social media platforms
- Resolve technical issues and product inquiries with speed and precision
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in digital channels
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Available for evening/weekend shifts as needed
- Valid work authorization in the United States