Job Description
Join our dynamic team at Premier Solutions Group for an exciting part-time customer service representative position in Nashville! We're hosting a hiring event to find passionate individuals who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and comprehensive training while delivering exceptional support to our valued clients. This role offers immediate start opportunities and growth potential within our expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Nashville residency required for in-person hiring event