Job Description
Join our award-winning team as a Chat Support Specialist in Charlotte, NC! We're urgently hiring passionate communicators to deliver exceptional customer experiences through real-time chat. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment.
What Makes Us Special:
- Industry-leading training program
- Modern downtown Charlotte office with flexible work options
- Performance-based bonuses and advancement paths
Be part of our hiring event – apply today to start your customer service career!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions and process improvements
- Support 24/7 rotational schedule including weekends
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service experience
- Typing speed 50+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 5+ concurrent chats
- Must pass background check and drug screening