Job Description
Join our award-winning team at Premier Support Solutions! We're hosting a hiring event for passionate Customer Service Representatives to deliver exceptional experiences from our Indianapolis hub. This part-time role offers flexible scheduling, comprehensive training, and opportunities for career advancement. If you thrive in dynamic environments and excel at problem-solving, this is your chance to shine. Apply now and become part of our customer-centric culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document all interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet performance metrics including call handling time and customer satisfaction scores
- Proactively identify opportunities to improve customer experiences and service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or tech support environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings, weekends, and holidays as required