Job Description
Join our award-winning customer support team in Charlotte! We're urgently seeking empathetic Chat Support Specialists to deliver exceptional digital experiences. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. Immediate start available! Apply today for our exclusive hiring event.
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain product knowledge through continuous training
- Support 24/7 rotational schedule including weekends
- Identify upsell opportunities during interactions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer support experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk/Salesforce platforms
- Exceptional written communication skills
- Experience with multi-channel support (chat/email)
- Ability to work flexible shifts including nights
- High school diploma or equivalent required
- Bilingual (Spanish) preferred