Job Description
Join Philly Connect Solutions as an Entry-Level Chat Support Specialist and kickstart your career in customer service excellence! We're seeking enthusiastic individuals in Philadelphia to provide real-time assistance via chat platforms. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate start available!
Why join us?
• Flexible schedule options
• Career advancement opportunities
• Health benefits after 90 days
• Modern downtown workspace near public transit
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions and maintain detailed case records
- Collaborate with team members to escalate complex issues
- Meet daily chat volume and quality targets
- Participate in ongoing training programs
- Provide feedback to improve support processes
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written communication skills
- Ability to type 40+ WPM with high accuracy
- Basic computer proficiency and multitasking ability
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Must be available for weekdays and occasional weekends