Job Description
Join ConnectSolutions Inc., a leader in digital customer experience, as a Weekend Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional remote support across San Diego, CA and Illinois. Enjoy competitive pay, flexible weekend schedules (Sat-Sun), and 100% remote work while resolving customer inquiries for Fortune 500 clients. This role offers growth opportunities into senior support and team lead positions.
Why Join Us?
- Work from anywhere in the US
- Weekend shift premiums ($3/hr extra)
- Comprehensive benefits (PTO, health insurance, 401k)
- Paid training and certification programs
- Recognition program for top performers
Responsibilities
- Deliver real-time chat support for product inquiries, technical troubleshooting, and order processing
- Maintain accurate documentation in CRM systems and ticketing platforms
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed quality metrics (CSAT, resolution time, first-contact resolution)
- Participate in weekly team training sessions to enhance product knowledge
- Monitor chat queues during assigned weekend shifts (6am-10pm PT)
- Identify upsell opportunities for premium services
Qualifications
- 1+ years of customer service experience (chat/email/phone support)
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-4 chat conversations simultaneously
- High-speed internet connection and quiet home office setup
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Typing speed of 60+ WPM with 95% accuracy
- Available for weekend shifts (Saturday/Sunday) consistently
- Must reside in San Diego, CA or Illinois timezone