Job Description
Join our award-winning customer service team and launch your career without prior experience! We're seeking enthusiastic individuals to become the voice of our clients in the Atlanta area. As a Local Customer Service Representative, you'll be the first point of contact for our diverse clientele, providing exceptional support through phone, email, and chat channels. We offer comprehensive paid training, flexible scheduling options, and opportunities for rapid advancement. If you're a natural problem-solver with a passion for helping others, this is your chance to grow professionally while making a real impact in your community.
Responsibilities
- Handle inbound customer inquiries regarding products, services, and account information
- Resolve issues efficiently by troubleshooting problems and offering appropriate solutions
- Document all interactions accurately in our CRM system
- Maintain positive relationships with customers through empathetic communication
- Collaborate with team members to improve service processes
- Meet or exceed performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication skills with clear, professional verbal and written abilities
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable internet connection and quiet home workspace (for hybrid option)
- Flexibility to work evenings and weekends as needed
- Must pass background check and drug screening