Job Description
Join TechConnect Solutions' elite weekend chat support team and transform customer experiences from the comfort of our Philadelphia hub! We're seeking passionate tech-savvy individuals to deliver exceptional digital support during high-traffic weekend hours. Enjoy competitive pay, flexible scheduling, and rapid career growth opportunities in our dynamic startup environment.
Why Choose Us?
• Industry-leading training program
• Performance-based bonuses
• Modern collaborative workspace
• Health benefits for part-timers
Responsibilities
- Provide real-time chat support for enterprise clients across multiple platforms
- Resolve technical issues with speed and precision (avg. response time < 90 sec)
- Document interactions using CRM systems with 100% accuracy
- Collaborate with tier-2 support for complex escalations
- Monitor chat queues during peak weekend hours (Sat-Sun 8AM-8PM)
- Contribute to knowledge base improvements
- Participate in bi-weekly performance reviews
Qualifications
- 2+ years customer support experience (chat preferred)
- Proficient in Zendesk, Intercom, or similar platforms
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Strong problem-solving skills for technical troubleshooting
- Weekend availability mandatory (Sat/Sun shifts)
- Associate degree or equivalent experience
- Familiarity with SaaS products
- PHYSICAL PRESENCE REQUIRED for in-person hiring event