Job Description
Join our award-winning support team and become the voice of our brand! CustomerFirst Solutions Inc. is seeking passionate Chat Support Specialists for immediate weekend shifts in Fort Worth. Deliver exceptional customer experiences through real-time chat interactions while enjoying competitive pay, flexible scheduling, and comprehensive training. Perfect for students, night owls, or those seeking work-life balance. Start your journey with us today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Troubleshoot technical issues using knowledge bases and escalation protocols
- Maintain detailed case notes in CRM systems for seamless handoffs
- Upsell products/services based on customer needs and conversations
- Adhere to SLA metrics for response time and resolution rates
- Collaborate with support teams to improve customer experience
Qualifications
- Minimum 6 months customer service or chat support experience
- Exceptional written communication with typo-free responses
- Ability to type 50+ WPM with high accuracy
- Proficient in CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet home office setup
- Available for all weekend shifts (Sat/Sun 8AM-8PM)