Job Description
Join our elite customer support team in Virginia Beach! We're seeking dedicated Chat Support Specialists for weekend shifts with comprehensive paid training. This remote-friendly role offers competitive compensation and a flexible schedule while delivering exceptional digital customer experiences. Perfect for tech-savvy communicators who thrive in fast-paced environments.
Perks Include: Fully paid training, flexible weekend hours, remote work options, performance bonuses, and career advancement pathways.
Responsibilities
- Handle high-volume customer inquiries via live chat with 95%+ satisfaction scores
- Resolve technical issues using CRM systems and knowledge base resources
- Document interactions accurately in ticketing systems for quality assurance
- Collaborate with Tier 2 support for complex escalations
- Maintain product expertise across SaaS and e-commerce platforms
- Adhere to SLAs for response time and resolution metrics
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 40+ WPM typing speed with 98% accuracy
- Experience with Zendesk or Intercom chat platforms
- Strong written communication skills in English
- Ability to troubleshoot basic technical issues
- Weekend availability (Sat/Sun shifts 8am-8pm)
- Reliable high-speed internet and quiet workspace
- Previous customer service or chat support experience