Job Description
Join our award-winning customer support team as a Chat Support Specialist in Jacksonville, FL! We're seeking weekend warriors to deliver exceptional digital customer experiences through live chat. Enjoy comprehensive paid training, flexible scheduling, and a collaborative remote-first environment. Ideal for tech-savvy individuals with a passion for helping others thrive in fast-paced digital interactions.
What We Offer:
• Competitive hourly pay + performance bonuses
• Fully paid 2-week certification program
• Weekend shift flexibility (Sat/Sun 10am-6pm)
• Remote work with company-provided equipment
• Career advancement into senior support roles
Responsibilities
- Deliver real-time customer support via live chat across digital platforms
- Resolve technical inquiries, billing questions, and product issues
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, resolution time, first-contact rate)
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat support highly valued)
- Exceptional written communication skills with professional tone
- Strong problem-solving abilities and tech literacy
- Reliable home office setup with high-speed internet
- Availability for weekend shifts (Sat/Sun 10am-6pm EST)
- Ability to multitask in fast-paced digital environments