Job Description
Join our award-winning customer support team as a Chat Support Specialist in Chicago! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat while enjoying weekend shifts with competitive pay. Paid training ensures you start confidently from day one. Enjoy flexible scheduling, comprehensive benefits, and a vibrant downtown work environment. No experience required—we'll equip you with all the tools to succeed!
Responsibilities
- Provide real-time customer support via live chat for SaaS products
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet performance metrics for response time and resolution rate
- Contribute to knowledge base improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with typing speed of 40+ WPM
- Customer service mindset with empathy and patience
- Weekend availability (Sat/Sun shifts)
- U.S. work authorization required
- Background check clearance