Job Description
Are you looking for a rewarding career in customer service without the need for prior experience? Apex Contact Solutions is hiring motivated individuals immediately in New York, NY. We offer comprehensive paid training to help you succeed from day one. Join a dynamic team where your growth is our priority and enjoy competitive pay.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a high level of customer satisfaction. We are looking for energetic individuals ready to learn and grow within the industry.
Responsibilities
- Answer high-volume inbound and outbound customer calls professionally and efficiently.
- Assist customers with product information, billing inquiries, and technical support.
- Resolve customer complaints and issues with patience and empathy.
- Document all customer interactions accurately in the CRM system.
- Follow established scripts and guidelines to ensure brand consistency.
- Collaborate with team leads to improve service quality and call handling times.
- Identify upsell opportunities and promote company services effectively.
Qualifications
- No prior call center experience required; comprehensive paid training is provided.
- High school diploma or equivalent (GED) required.
- Strong verbal communication and active listening skills.
- Ability to type at least 30-40 WPM.
- Reliable computer and stable internet connection (required for remote work).
- Must be available to work flexible shifts, including evenings and weekends.