Job Description
Join our dynamic team as a Chat Support Specialist in Jacksonville, FL! We're seeking customer-focused individuals to deliver exceptional service through live chat channels during weekend shifts. This position includes comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment. If you're passionate about helping others and thrive in fast-paced digital interactions, apply today and start your journey with us!
What We Offer:
- Full paid training program (no experience necessary)
- Competitive hourly pay + performance bonuses
- Flexible weekend shifts (Sat/Sun)
- Health benefits after 90 days
- Clear advancement paths to senior roles
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed documentation of all customer interactions
- Collaborate with support teams to resolve complex issues
- Meet/exceed customer satisfaction targets (CSAT > 90%)
- Adhere to company policies and security protocols
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with empathy and patience
- Reliable transportation to Jacksonville office
- Availability to work weekends (Sat/Sun 8am-8pm)
- No prior experience required (training provided)