Job Description
Join our award-winning team as a Local Customer Service Representative in Washington DC or Texas! We're urgently hiring compassionate professionals to deliver exceptional support to our community-based clients. No experience needed – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, health benefits, and career growth opportunities in a dynamic environment.
As a cornerstone of our operations, you'll resolve inquiries with empathy and efficiency while representing our commitment to local excellence. Perfect for career changers or recent graduates seeking meaningful work with impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex case escalation
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-centric mindset with problem-solving aptitude
- Reliable internet and quiet home workspace (for hybrid roles)
- Passion for community service and local impact
- Willingness to complete paid training program