Job Description
Are you a dedicated individual looking for a rewarding career in customer service? Apex Support Solutions is currently seeking talented Chat Support Specialists to join our expanding team. We are specifically looking for candidates available for our Weekend Shift.
We pride ourselves on offering a supportive work environment where growth is encouraged. Whether you are based in Chicago, IL or looking for a remote opportunity in Texas, we have a role for you. We provide comprehensive Paid Training to ensure you have all the tools necessary to succeed from day one.
Join us and become part of a team that values your contribution and offers flexible scheduling options.
Responsibilities
- Provide exceptional customer support via live chat and email during assigned weekend shifts.
- Resolve customer inquiries, issues, and complaints efficiently while maintaining a professional tone.
- Utilize paid training resources to master product knowledge and troubleshooting techniques.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of empathy and patience in every conversation.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Excellent written communication skills and typing speed (minimum 35 WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work weekends (Saturday and/or Sunday).
- Previous customer service experience is a plus but not required.
- Must be willing to complete paid training.
- Ability to multitask in a fast-paced digital environment.