Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our brand! We're seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences via our live chat platform. This fully remote role offers weekend flexibility while supporting our growing client base in Charlotte and beyond. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions and escalate complex issues to senior specialists
- Maintain product knowledge through continuous training modules
- Meet weekly performance metrics (response time, resolution rate)
- Collaborate with cross-functional teams to improve support workflows
- Provide feedback on customer pain points to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or chat-based roles
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk, Salesforce, etc.)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during weekend shifts (Sat/Sun)
- Basic troubleshooting experience for common tech issues