Job Description
Join our dynamic team as a Customer Service Representative and kickstart your career in Atlanta's thriving business hub! We're seeking enthusiastic individuals with no prior experience to deliver exceptional support to our diverse clientele. Enjoy comprehensive training, a supportive work environment, and opportunities for rapid growth within our award-winning organization. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for customer satisfaction
- Identify and escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work options
- No prior experience necessary - training provided