Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist and deliver exceptional digital experiences from home. We're seeking passionate individuals to handle weekend shifts, providing real-time assistance via chat while building lasting customer relationships. This role offers the flexibility of remote work with competitive compensation and growth opportunities.
What You'll Love:
- Weekend schedule flexibility (Sat/Sun shifts)
- Full remote work setup provided
- Performance-based incentives and bonuses
- Comprehensive training and certification programs
- Health benefits and 401(k) matching
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and diagnostic tools
- Document interactions in CRM system with detailed notes
- Collaborate with Tier-2 support for complex escalations
- Maintain positive CSAT scores above 95%
- Participate in weekly performance reviews and training
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience preferred
- Proficient in typing (50+ WPM) with error-free communication
- Experience with Zendesk, Intercom, or similar platforms
- Strong problem-solving abilities in digital environments
- Reliable high-speed internet and quiet workspace
- Available for consistent weekend shifts (8-16 hours/week)
- Must reside in CA or IL