Job Description
Join our award-winning customer experience team as a Chat Support Specialist and deliver exceptional service to clients across San Diego, CA and Illinois—all from your home office! We're seeking tech-savvy communicators to handle weekend shifts, providing real-time assistance via our cutting-edge chat platform. This remote role offers competitive pay, flexible scheduling, and opportunities for growth within a dynamic company culture.
Why Work With Us?
- Industry-leading compensation ($18-$25/hr)
- 100% remote work setup
- Weekend shift premium pay
- Comprehensive benefits package
- Clear advancement pathways
Responsibilities
- Deliver real-time customer support via live chat (text-based communication)
- Resolve technical issues and product inquiries with speed and precision
- Maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA standards for response times
- Identify upsell opportunities during customer interactions
- Participate in weekly training and performance reviews
Qualifications
- Minimum 1 year chat support or customer service experience
- Proven ability to type 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Excellent written communication skills in English
- Strong problem-solving abilities under pressure
- Quiet home office with reliable high-speed internet
- Availability for weekend shifts (Sat/Sun 8am-8pm PT)
- Basic troubleshooting for web/software issues