Job Description
Join our dynamic team as a Chat Support Specialist at SupportHub Solutions! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy the stability of full-time employment with weekly paychecks and comprehensive benefits. Our Columbus office fosters innovation and growth in a collaborative environment.
As a key player in our customer success team, you'll resolve inquiries efficiently while building lasting client relationships. We provide industry-leading training and career advancement opportunities for dedicated professionals.
Responsibilities
- Deliver prompt, accurate support via text-based chat channels
- Resolve customer inquiries across products/services
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Exceptional written communication skills
- Proficiency in multi-tasking and typing (60+ WPM)
- Experience with chat platforms (Intercom, Zendesk)
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent
- Positive attitude under pressure