Job Description
Join Nexus Solutions Inc. as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals in the Raleigh, NC area to deliver exceptional remote support while making a tangible impact. Enjoy the flexibility of working from home with competitive compensation and comprehensive benefits. As a valued team member, you'll resolve inquiries, build lasting customer relationships, and contribute to our award-winning service culture. If you thrive in dynamic environments and prioritize customer satisfaction, this opportunity is your gateway to professional growth without geographical boundaries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify opportunities to enhance customer experience and retention
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and multitasking aptitude
- Reliable high-speed internet and dedicated home workspace
- Availability for flexible shifts including evenings/weekends as needed
- North Carolina residency required for local service area coverage