Job Description
Join our dynamic team as a Chat Support Specialist in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. Enjoy weekly pay, comprehensive paid training, and a supportive environment focused on growth. This role requires empathy, problem-solving skills, and the ability to thrive in fast-paced digital interactions. Perfect for career starters or experienced support professionals seeking stability and advancement opportunities.
Responsibilities
- Resolve customer inquiries via live chat with professionalism and accuracy
- Document interactions and track issues using CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous learning
- Adhere to SLAs and quality standards for chat response times
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent typing speed (40+ WPM) and written communication skills
- Proficiency with CRM software and chat platforms (Zendesk/Intercom)
- Ability to multitask in high-volume digital environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Reliable internet connection for remote work options