Job Description
Join our dynamic team as a Chat Support Specialist and provide exceptional customer service through real-time digital channels. This role offers weekly pay and flexible scheduling, perfect for professionals seeking work-life balance. As a key member of our support ecosystem, you'll resolve inquiries, build customer loyalty, and contribute to our mission of making local businesses thrive. Our hiring event on October 15th offers immediate interviews and onboarding for qualified candidates.
Responsibilities
- Deliver responsive, empathetic customer support via live chat and messaging platforms
- Resolve product/service inquiries, technical issues, and billing concerns
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base improvements and training materials
- Meet/exceed performance metrics for response time and resolution rate
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings/weekends (schedule flexibility required)
- High school diploma or equivalent; college degree preferred
- Reliable internet connection for remote work