Job Description
Join our award-winning team as a Local Customer Service Representative and make an immediate impact! ConnectCare Solutions is seeking passionate professionals to deliver exceptional support to our Detroit-area clients while working remotely. This is your opportunity to launch a fulfilling career with competitive pay, full benefits, and rapid advancement opportunities.
We provide all training, equipment, and ongoing support to ensure your success. As a local-focused representative, you'll become the trusted voice for our community-based services while enjoying the flexibility of 100% remote work. Start earning immediately with our streamlined onboarding process!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Detroit-area services
- Resolve billing, technical, and account issues with empathy and efficiency
- Process orders, returns, and service modifications using CRM systems
- Document all interactions and maintain detailed customer records
- Collaborate with local support teams to ensure seamless service delivery
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-contact resolution
- Stay updated on local service offerings and community-specific programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in multitasking and navigating multiple software systems
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently with minimal supervision
- Basic knowledge of Microsoft Office Suite
- Passion for helping Detroit-area communities