Job Description
Join our award-winning support team at ClientFirst Solutions! We're hosting an exclusive hiring event for Chat Support Specialists in Columbus, OH with weekly pay and competitive benefits. Perfect for tech-savvy communicators who thrive in fast-paced digital environments. Enjoy flexible scheduling, paid training, and opportunities for advancement. Event Details: October 15th, 10AM-4PM at our downtown Columbus office. Bring your resume and enthusiasm!
Responsibilities
- Deliver exceptional customer support via live chat platform
- Troubleshoot technical issues and resolve customer inquiries
- Maintain detailed documentation of interactions and solutions
- Collaborate with team to improve support processes
- Adhere to SLA targets and quality standards
- Identify upsell opportunities for premium services
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent typing speed (60+ WPM) and grammar
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution skills
- Available for on-site hiring event on 10/15/2023
- Must pass background check and drug screening