Job Description
Launch Your Career with Paid Training in Austin, TX!
Are you looking for a professional opportunity to grow your career? Apex Support Solutions is seeking dedicated individuals to join our team as Customer Support Representatives. We are proud to offer a comprehensive Paid Training Program for all new hires, making this the perfect role for those with a passion for helping others, regardless of prior experience.
We are looking for enthusiastic, reliable team members who are ready to deliver exceptional service. Join a company that values your growth and invests in your future.
- Competitive Pay: $18.00 - $22.00 per hour
- Full Benefits Package
- Paid Training (No Experience Necessary)
- Flexible Schedule Options
Responsibilities
- Handle High-Volume Calls: Professionally manage inbound and outbound customer inquiries with a focus on customer satisfaction.
- Resolve Issues: Troubleshoot problems and provide accurate information regarding products and services.
- Document Interactions: Log detailed customer data, feedback, and account history into our CRM system.
- Adhere to Standards: Follow scripts and quality assurance guidelines to ensure a consistent brand experience.
- Escalate Complex Cases: Recognize when issues require specialized attention and route them to the appropriate department.
- Meet Performance Metrics: Achieve daily targets regarding call handling time and quality scores.
- Collaborate: Work closely with team leads to improve service processes and support team goals.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous call center or customer service experience is preferred but not required if you are willing to learn.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Computer Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Reliability: Must be dependable, punctual, and able to work in a focused environment.
- Availability: Must be available to complete the 2-week paid training program.
- Location: Must reside in or be willing to relocate to Austin, TX.