Job Description
Join AustinCare Connect's dynamic support team and transform customer interactions into exceptional experiences! We're seeking passionate Chat Support Specialists to deliver real-time assistance through digital channels. Enjoy weekly pay, comprehensive training, and a collaborative environment where your communication skills shine. Our Austin-based hiring event offers immediate opportunities for career growth in a thriving tech hub.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training to refine product knowledge
- Maintain positive brand voice across all digital touchpoints
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with chat platforms (Zendesk, Intercom)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Must be available for evening/weekend shifts
- Austin residency required for in-person roles