Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative in Dallas, TX! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy paid training, competitive compensation, and career growth opportunities. Our modern call center environment offers flexible scheduling and comprehensive benefits. Perfect for night owls seeking stability and advancement in the customer service field. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Reliable transportation for night shift schedule
- No prior technical experience required – training provided!