Job Description
Join ConnectSupport Pro for our exclusive hiring event for Chat Support Specialists! We're seeking dynamic communicators to deliver exceptional customer experiences through live chat channels. Enjoy weekly pay, competitive benefits, and career growth opportunities across our Phoenix, AZ and California locations. Perfect for tech-savvy individuals who thrive in fast-paced digital environments.
Why Join Us?
• Weekly paycheck
• Flexible remote/in-office options
• Comprehensive training program
• Health/dental/vision benefits
• Performance-based bonuses
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <90-second response time
- Resolve technical issues using CRM tools and knowledge bases
- Document interactions in Salesforce with 99% accuracy
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed CSAT (customer satisfaction) targets
- Participate in weekly product training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience preferred
- Type 60+ WPM with 95% accuracy
- Proficient in Zendesk/Gorgias/Intercom platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environment
- Must be authorized to work in the US
- Available for rotating weekend shifts
- Pass background/drug screening