Job Description
Join ConnectLocal Solutions and become part of our award-winning customer support team! We're seeking passionate Chat Support Specialists in Denver to deliver exceptional service to local clients. Enjoy the flexibility of remote work with weekly pay, immediate onboarding, and career growth opportunities. If you thrive in fast-paced digital environments and love helping people, this role is your perfect match!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve product/service issues using knowledge bases and troubleshooting tools
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex cases
- Adhere to quality standards and customer satisfaction metrics
- Identify trends and provide feedback to improve support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Exceptional written communication skills (type 45+ WPM)
- Proficiency with CRM software and chat platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet connection
- Availability for flexible shifts including evenings/weekends