Job Description
Are you ready to join a dynamic team where your communication skills make a real impact? Apex Customer Solutions is hosting a Hiring Event in Jacksonville, FL, and we are actively looking for Chat Support Representatives to join our growing family. We offer competitive pay, weekly disbursements, and a supportive work environment. Whether you are looking for a local opportunity or a remote position (including New York), we have a spot for you.
As a Chat Support Specialist, you will be the voice and face of our brand, helping customers navigate our products with ease and efficiency. We value empathy, problem-solving, and a proactive attitude.
Why Choose Us?
As a Chat Support Specialist, you will be the voice and face of our brand, helping customers navigate our products with ease and efficiency. We value empathy, problem-solving, and a proactive attitude.
Why Choose Us?
- Weekly Pay: Get paid on time, every time, without waiting for bi-weekly cycles.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Training Provided: No need for prior experience; comprehensive training is included.
Responsibilities
- Respond to incoming customer inquiries via live chat with accuracy and speed.
- Diagnose and resolve customer issues or escalate them to senior support tiers when necessary.
- Maintain a professional, empathetic, and positive tone in all written communications.
- Document customer interactions and feedback in the CRM system.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell products to enhance customer value.
Qualifications
- High school diploma or GED equivalent.
- Proven typing speed of at least 40 WPM.
- Stable high-speed internet connection (for remote or hybrid roles).
- Strong written communication and grammar skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Previous customer service or chat support experience is a plus but not required.