Job Description
Join our award-winning customer service team in New York! We're seeking dedicated Local Customer Service Representatives to deliver exceptional support while enjoying weekly pay and comprehensive paid training. No experience necessary – we invest in your success with industry-leading onboarding and career advancement opportunities. Enjoy a collaborative environment with competitive benefits and the flexibility of hybrid work options.
As a cornerstone of our community-focused team, you'll resolve inquiries with empathy and efficiency while building lasting relationships with customers. This is your chance to launch a fulfilling career in customer service with immediate earning potential.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy when handling customer concerns
- Reliable high-speed internet for remote work components
- Flexible availability including evenings and weekends
- Passion for helping others and problem-solving
- Must pass background check and drug screening