Job Description
We are seeking a dedicated and empathetic Chat Support Specialist to join our dynamic team in Orlando, Florida. This is a remote position offering a competitive salary with weekly pay and comprehensive benefits.
In this role, you will serve as the voice of our brand, assisting customers through our digital chat platform. We provide full paid training to ensure you have the tools you need to succeed.
Responsibilities
- Respond to customer inquiries via live chat with a friendly and professional tone.
- Resolve product and technical issues efficiently while maintaining high customer satisfaction scores.
- Guide customers through account setup, troubleshooting, and billing inquiries.
- Document all interactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Meet daily performance metrics and KPIs.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or chat support is a plus.
- Excellent typing speed and accuracy (minimum 40 WPM).
- Strong written communication skills with attention to detail.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently in a remote environment.