Job Description
Join our award-winning customer experience team in the heart of Washington DC! Capital Connect Solutions is seeking dynamic individuals to represent top-tier clients in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern downtown workspace. We value authenticity, empathy, and proactive problem-solvers who thrive in high-contact roles.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the United States