Job Description
Join our award-winning team at Apex Solutions Group as a Customer Experience Specialist! We're seeking dedicated professionals to deliver exceptional service during weekend shifts in our vibrant Charlotte headquarters. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Enjoy weekends off during the week while serving our diverse client base with empathy and efficiency. Our modern downtown office provides a collaborative atmosphere with state-of-the-art technology and supportive leadership. Perfect for early risers who thrive in structured, people-focused environments.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex inquiries with empathy and solution-oriented approaches
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly KPIs including CSAT scores and resolution rates
- Participate in weekend rotational scheduling (Sat/Sun shifts)
- Contribute to continuous improvement initiatives
Qualifications
- 2+ years customer service experience in high-contact environments
- Exceptional communication skills with professional phone etiquette
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently and in team settings
- Strong problem-solving abilities with calm demeanor
- Availability for weekend shifts (Saturday/Sunday 6am-2pm)
- High school diploma or equivalent; college degree preferred