Job Description
Join our award-winning customer service team in Atlanta and start making an impact immediately! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience required—full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM platforms
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Strong typing speed (40+ WPM)
- Passion for helping others and positive attitude