Job Description
Join our award-winning call center team in Sacramento! We're hosting a hiring event for motivated Customer Service Representatives with immediate start dates. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training!
Why Join Us? • Flexible day/night shifts • Career advancement opportunities • Team-based incentives • Modern downtown facility • Free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM tools and knowledge bases
- Document interactions accurately in customer profiles
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads to improve processes
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (English/Spanish bilingual a plus)
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude under pressure
- No prior call center experience required