Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking dedicated professionals in Cleveland, OH and Florida to deliver exceptional support experiences from home. Enjoy comprehensive paid training, competitive benefits, and career advancement opportunities in a flexible remote environment. Be part of a company that invests in your growth while serving diverse clients across multiple industries.
Why Work With Us?
- Comprehensive paid training program ($1,500 value)
- Flexible remote work with no commute
- Health, dental, and vision insurance
- Performance-based quarterly bonuses
- Clear career path to leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams on complex cases
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Quiet home office with reliable high-speed internet
- Authorized to work in the United States
- Residency in Cleveland, OH or Florida required