Job Description
Join our award-winning customer service team and get paid DAILY! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Oakland, CA. Enjoy flexible scheduling, comprehensive benefits, and the freedom to access your earnings immediately. No more waiting for payday – work today, get paid today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with support teams to escalate complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT) through continuous improvement
- Participate in daily team huddles and quarterly performance reviews
Qualifications
- 1+ years customer service experience in call center or BPO environment
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Strong typing skills (40+ WPM) with data entry accuracy
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license and reliable transportation
- Fluent in English and Spanish (bilingual preferred)
- Pass background check and drug screening