Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! Enjoy the flexibility of daily pay while providing exceptional support to our community. We're hosting a hiring event for motivated individuals ready to make an immediate impact.
At LocalCare Solutions, we value your time and expertise. As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our mission of delivering outstanding local service. This contract position offers immediate compensation and career growth opportunities in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Represent our brand with integrity and local community focus
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with CRM software and Microsoft Office Suite
- Strong typing speed (40+ WPM) and multitasking ability
- Positive attitude with commitment to customer satisfaction
- Reliable transportation for in-person hiring event