Job Description
Join ExpressCare Staffing Solutions for our exclusive Denver hiring event and unlock immediate financial freedom with daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your opportunity to start earning tomorrow while building a rewarding career in a supportive, dynamic environment.
Why Apply Today?
- Daily Pay Option: Access your earnings every single day through our secure app
- Immediate Start: Onboarding within 48 hours of hiring event
- Comprehensive Benefits: Health insurance, 401k matching, and paid time off
- Career Growth: Clear advancement paths to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed quality metrics (CSAT, AHT, FCR) through active listening
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous training to master product knowledge
- Uphold brand voice while demonstrating empathy during high-stakes interactions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce preferred) and MS Office Suite
- Exceptional conflict resolution skills with de-escalation techniques
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including evenings/weekends (12-hour shifts available)
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening
- Must attend in-person hiring event (Denver Tech Center, May 15th)