Job Description
Join Our Award-Winning Team in Richmond!
Are you a customer-focused professional seeking immediate compensation? Prime Support Solutions is hosting an exclusive hiring event for Customer Service Representatives with DAILY PAY options. Enjoy competitive benefits, flexible scheduling, and a vibrant team environment where your contributions are recognized daily. No experience? No problem! We provide comprehensive training and career growth opportunities.
Why Prime Support Solutions?
- Same-day pay via our innovative payroll system
- Health, dental, and vision insurance (after 60 days)
- Tuition reimbursement and professional development
- Modern downtown Richmond office with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing inquiries, product issues, and service disruptions
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed 90% customer satisfaction score monthly
- Participate in bi-weekly training and performance reviews
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center a plus)
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Flexible schedule availability (weekends/holidays)
- Background check and drug screen required
- Relevant certifications a strong advantage