Job Description
Join our elite customer service team and enjoy daily pay opportunities! We're hosting a hiring event for dynamic Customer Service Representatives in Raleigh, NC with remote options for Florida-based candidates. This role offers immediate compensation flexibility and career growth in a supportive environment.
What We Offer:
- Daily pay options (no more waiting for weekly/biweekly checks!)
- Comprehensive training and certification programs
- Health benefits, PTO, and retirement plans
- Performance-based bonuses and incentives
- Modern remote-first workplace culture
Responsibilities
- Handle inbound/outbound calls, chats, and emails with exceptional professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training and process improvements
- Uphold company values and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce, Zendesk, etc.)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Professional demeanor and tech-savvy mindset
- Background check and drug screen required