Job Description
Join Seattle Daily Pay Solutions and transform your career with daily paychecks and immediate start opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Pittsburgh-based clients. Enjoy the flexibility of daily pay while making a real impact in a supportive, growth-oriented environment. No experience? No problem – we provide comprehensive training to launch your career in customer service!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document all interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet or exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in multitasking and navigating digital tools
- Flexible schedule availability including evenings/weekends
- Previous customer service experience preferred
- Resilience under pressure with positive problem-solving mindset