Job Description
Join our award-winning customer service team and get paid daily! NexaCare Solutions is seeking passionate Customer Service Representatives in Philadelphia to deliver exceptional support experiences. Enjoy immediate start, flexible scheduling, and performance-based bonuses while building meaningful customer relationships. We provide comprehensive training and a supportive environment for career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system while maintaining accuracy
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with team members to improve service protocols
- Identify upsell opportunities for product enhancements
- Participate in weekly training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong conflict resolution and active listening skills
- Ability to multitask in fast-paced environments
- Type 40+ WPM with 95% accuracy
- Available for weekend/evening shifts as needed