Job Description
Join our award-winning call center team and enjoy weekly pay with immediate start opportunities! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Located in downtown Dallas, our modern facility offers competitive pay, comprehensive benefits, and a supportive team environment. No weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (quality, speed, adherence)
- Document interactions accurately in customer profiles
- Collaborate with team leads to improve service quality
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Clear communication skills in English/Spanish bilingual preferred
- Flexible schedule availability (evenings/weekends optional)
- Background check and drug screen required