Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate professionals to deliver exceptional support to our Minneapolis-based clients. This role offers immediate start opportunities with competitive compensation and a supportive work environment. If you're ready to jumpstart your career with consistent work and fast payouts, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities for existing clients
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Excellent communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Strong typing speed (35+ WPM)
- Positive attitude under pressure
- Must pass background check and drug screen